The EU has amended the Consumer Rights Directive: online shops must let consumers withdraw from a contract online, through a withdrawal function on their website. This guide summarises the EU rule and shows where each country stands. It is general information, not legal advice.
The rule was introduced by Directive (EU) 2023/2673, Art. 11a CRD. The official text is published on EUR-Lex; below are the wording of the withdrawal button and of the confirmation step in the English version of the directive.
withdraw from contract here(wording of the EU directive, pending our legal verification)
Confirmation wording
confirm withdrawal(wording of the EU directive, pending our legal verification)
Last checked
25 September 2026
Button wording, dates and legal references on this site come from our country registry, which lists its sources and the date of the last check.
What the withdrawal function has to do
In short, the directive describes these elements. National laws transpose them and can add details, so always check the rules of your country.
1
A clearly labelled function
The function carries an unambiguous label such as withdraw from contract here(wording of the EU directive, pending our legal verification), or equivalent wording. Each country sets the wording in its own language.
2
Visible for the whole withdrawal period
It is displayed prominently and is easy to reach on the online interface for as long as the consumer can withdraw.
3
Only the necessary details
The consumer gives or confirms their name, details that identify the contract, such as the order number, and the electronic means for the confirmation, such as an email address.
4
A separate confirmation step
A second, separate function lets the consumer confirm the withdrawal statement, labelled for example confirm withdrawal(wording of the EU directive, pending our legal verification).
5
An acknowledgement on a durable medium
The trader acknowledges receipt without undue delay on a durable medium such as an email, including the content of the statement and the date and time it was submitted.
National wording, dates and penalties differ
Each member state puts the rule into its own law. The exact button wording, the date from which it applies and the penalties differ by country. Our registry records them with their sources and marks wording that a lawyer has not verified yet; until then, the Clawzia widget shows the wording of the EU directive in the consumer's language.
Status in each EU country
Generated from our country registry: the status of the national law, the date from which it applies, the legal reference and whether we have verified the national button wording. Registry last checked on 25 September 2026.
The online withdrawal function in each EU country (from our registry)
§ 13a FAGG (Fern- und Auswärtsgeschäfte-Gesetz), inserted by the Verbraucherrechts-Änderungsgesetz 2026 (VerbRÄG 2026), BGBl. I Nr. 59/2026, published 28.07.2026. Parliamentary steps: RV 498 d.B. (XXVIII. GP); Justizausschuss report 566 d.B. adopted the bill unchanged; Nationalrat 07.07.2026 with plenary amendment AA-77 (tabled by ÖVP/SPÖ/NEOS, accepted with the votes of FPÖ, ÖVP, SPÖ, NEOS and GRÜNE) moving the date to 1 October 2026; Gesetzesbeschluss 191/BNR; Bundesrat 15.07.2026 without objection.
hier de overeenkomst herroepenas written in the national law
Show reference and sources: Belgium
Loi du 19 juillet 2026 transposant la directive (UE) 2023/2673 du Parlement européen et du Conseil du 22 novembre 2023 modifiant la directive 2011/83/UE en ce qui concerne les contrats de services financiers conclus à distance et abrogeant la directive 2002/65/CE et modifiant le Code de droit économique et la loi du 4 avril 2014 relative aux assurances / Wet van 19 juli 2026 tot omzetting van Richtlijn (EU) 2023/2673 ... en tot wijziging van het Wetboek van economisch recht en van de wet van 4 april 2014 betreffende de verzekeringen. Published in the Moniteur belge / Belgisch Staatsblad on 4 Aug 2026, p. 41619, NUMAC 2026005943. Entry into force 14 Aug 2026 (the Act has no entry-into-force article of its own; Justel gives 14 Aug 2026). Art. 23 of the Act inserts art. VI.61/2 CDE/WER (withdrawal function) in Book VI, Title 3, Chapter 2, Section 4. Art. 9 amends art. VI.45, § 1, 8° (pre-contractual information on the existence and location of the function). Art. 25 replaces instruction (3) of Annex I (model withdrawal information). Art. 28 amends art. XV.83, 8° (penalties).
откажете се от договора тукas written in the national law
Show reference and sources: Bulgaria
Закон за изменение и допълнение на Закона за защита на потребителите (ЗЗП). Adopted by the 52nd National Assembly on 10.09.2026 and promulgated by Указ № 305 of 17.09.2026. Published in Държавен вестник бр. 87 of 24.09.2026 (lexalert header: 'ИЗВ. БРОЙ 87'). § 7 creates the new чл. 52а ЗЗП (withdrawal function, ал. 1-6).
Zakon o zaštiti potrošača (NN 19/22, 59/23, 59/26), čl. 81.a "Funkcija za jednostrani raskid". It was inserted by čl. 28 of the Zakon o izmjenama i dopunama Zakona o zaštiti potrošača, published in Narodne novine 59/2026 (9.6.2026) as document no. 728. The Hrvatski sabor adopted it on 29.5.2026 (Klasa 022-02/26-01/19); the promulgation Klasa is 011-02/26-02/47.
Πατήστε εδώ για υπαναχώρησηas written in the national law
Show reference and sources: Cyprus
Ο περί Προστασίας του Καταναλωτή (Τροποποιητικός) Νόμος του 2026, Ν. 30(Ι)/2026 (Ε.Ε. Παρ. Ι(Ι) Αρ. 5080, 23.3.2026), s. 4. It inserts new Art. 22Α into Ο περί Προστασίας του Καταναλωτή Νόμος του 2021 (Ν. 112(Ι)/2021) and is in force from 19.6.2026 (s. 8).
Odstoupit od smlouvyas written in the national law
Show reference and sources: Czechia
Zákon č. 159/2026 Sb., kterým se mění některé zákony v souvislosti se smlouvami o finančních službách uzavíranými na dálku (ze dne 19. srpna 2026; vyhlášen ve Sbírce zákonů 2. 9. 2026; sněmovní tisk 16, senátní tisk 269).
Lov nr. 723 af 20. juni 2025 om ændring af lov om forbrugeraftaler og lov om forsikringsaftaler (Øget forbrugerbeskyttelse ved fjernsalg af finansielle tjenesteydelser). It was published in Lovtidende A on 21 June 2025 and comes from bill L 185 (Folketingsåret 2024-25), adopted 96-0. - § 1, nr. 19 inserts a new § 20 a (fortrydelsesfunktion) into lov om forbrugeraftaler (forbrugeraftaleloven).
Võlaõigusseaduse ja tarbijakaitseseaduse muutmise seadus (Act amending the Law of Obligations Act and the Consumer Protection Act). Adopted by the Riigikogu on 13.05.2026 (bill 796 SE, Government initiative of 19.01.2026). Promulgated by President's decision no. 712 of 20.05.2026. Published in RT I, 27.05.2026, 2. In force from 01.09.2026 (§ 3).
Peruuta sopimus tästäas written in the national law
Show reference and sources: Finland
Laki kuluttajansuojalain muuttamisesta 31/2026 (given in Helsinki 16.1.2026, published 21.1.2026; HE 120/2025, TaVM 20/2025, EV 152/2025; implements Directive (EU) 2023/2673). It inserts Kuluttajansuojalaki (38/1978) 6 luku 14 a § ("Peruuttamisoikeuden käyttäminen verkkorajapinnalla tehtyjen etäsopimusten yhteydessä").
renoncer au contrat icias written in the national law
Show reference and sources: France
Art. L. 221-21 (last two paragraphs) Code de la consommation, as amended by art. 3 of Ordonnance n° 2026-2 du 5 janvier 2026 relative à la commercialisation à distance de services financiers auprès des consommateurs (JORF n°0004 du 6 janvier 2026, NOR ECOT2529576R; enabling law: loi n° 2025-391 du 30 avril 2025, art. 2). Labels and presentation rules: art. D. 221-5 Code de la consommation, created by art. 2 of Décret n° 2026-3 du 5 janvier 2026 (JORF n°0004 du 6 janvier 2026, NOR ECOT2530296D). Both in force since 19 June 2026 (ordonnance art. 26 I; décret art. 20). Sanction: art. L. 242-13 Code de la consommation.
§ 356a BGB "Elektronische Widerrufsfunktion bei Fernabsatzverträgen". Art. 1 Nr. 8 of the Gesetz zur Änderung des Verbrauchervertrags- und des Versicherungsvertragsrechts sowie zur Änderung des Behandlungsvertragsrechts of 03.02.2026, BGBl. 2026 I Nr. 28 (published 05.02.2026), replaced the earlier § 356a with this provision. Art. 10 Abs. 1 puts it in force on 19.06.2026. Related: Art. 246a § 1 Abs. 2 S. 1 Nr. 1 EGBGB (duty to inform about the existence and placement of the withdrawal function); Art. 246e § 1 Abs. 2 Nr. 14a and § 2 EGBGB (fines); § 8 Abs. 1 S. 3 VVG (insurance contracts).
elállás a szerződéstőlas written in the national law
Show reference and sources: Hungary
45/2014. (II. 26.) Korm. rendelet (a fogyasztó és a vállalkozás közötti szerződések részletes szabályairól), 22. § (1) c) and (1a)–(1c). These provisions were replaced or inserted by 415/2025. (XII. 23.) Korm. rendelet 11. §. That decree is 'fogyasztóvédelmi tárgyú kormányrendeleteknek a magasabb szintű fogyasztóvédelmet célzó módosításáról', published in Magyar Közlöny 2025. évi 157.
cancel contract hereas written in the national law
Show reference and sources: Ireland
Consumer Rights Act 2022 (No. 37 of 2022), section 115A ("Exercise of right to cancel through online cancellation function"). It was inserted by Regulation 6 of the European Union (Distance Contracts for Financial Services) Regulations 2026 (S.I. No. 309 of 2026).
recedere dal contratto quias written in the national law
Show reference and sources: Italy
Art. 54-bis D.Lgs. 6 settembre 2005, n. 206 (Codice del consumo), 'Esercizio del diritto di recesso dai contratti a distanza conclusi mediante un'interfaccia online'. Inserted by art. 1, comma 1, lett. c) D.Lgs. 31 dicembre 2025, n. 209 (GU Serie Generale n. 5 del 08-01-2026). The decree has been in force since 23-01-2026. Under art. 4 c.1 of D.Lgs. 209/2025 the changes apply from 19-06-2026 and to contracts concluded after that date. Related rules: art. 49 c.1 lett. h) (pre-contract information on the existence and location of the withdrawal function, 'se del caso'); art. 53 (12-month extension); art. 66 with art. 27 (AGCM enforcement).
Atteikties no līgumaas written in the national law
Show reference and sources: Latvia
Ministru kabineta 2026. gada 22. septembra noteikumi Nr. 562 "Grozījumi Ministru kabineta 2014. gada 20. maija noteikumos Nr. 255 "Noteikumi par distances līgumu"" (Latvijas Vēstnesis, 184, 24.09.2026, OP 2026/184.2; in force 25.09.2026). They add Chapter III¹, points 25¹–25⁷ (superscript; not the pre-existing sub-points 25.1–25.3), to MK noteikumi Nr. 255, and amend point 5.10 and the Annex.
atsisakyti sutarties čiaas written in the national law
Show reference and sources: Lithuania
Lietuvos Respublikos civilinis kodeksas (Nr. VIII-1864), 6.228^10 straipsnio 11–16 dalys. The same law also amended 6.228^7 str. 1 d. 7 p. (pre-contract information about the withdrawal function and where it is placed) and 6.228^3 str. 2 d. 4 p. (paragraphs 11–16 also apply to distance financial-services contracts).
renoncer au contrat icias written in the draft law
Show reference and sources: Luxembourg
Projet de loi n° 8758 (Chambre des Députés). It was filed on 3 June 2026 by the Minister for Consumer Protection, Martine Hansen, after government approval on 29 April 2026. It amends 1° the Code de la consommation and 2° the loi modifiée du 27 juillet 1997 sur le contrat d'assurance, to transpose Directive (EU) 2023/2673.
irtira mill-kuntratt hawnas written in the national law
Show reference and sources: Malta
L.N. 145 of 2026: Consumer Rights (Amendment) Regulations, 2026 (MT: A.L. 145 tal-2026, Regolamenti tal-2026 li jemendaw ir-Regolamenti dwar id-Drittijiet tal-Konsumatur). Made under art. 7 of the Consumer Affairs Act (Cap. 378). Published in Government Gazette of Malta No. 21,638 (Supplement, Part B) of 05.05.2026, pp. B 1533-1538.
hier de overeenkomst ontbindenas written in the national law
Show reference and sources: Netherlands
Art. 6:230oa Burgerlijk Wetboek (BW), inserted by Art. II, onderdeel D of the Implementatiewet richtlijn op afstand gesloten overeenkomsten inzake financiële diensten (Kamerstukken 36860), Staatsblad 2026, 153 (signed 8 April 2026, issued 24 June 2026). Art. III amends the Wet handhaving consumentenbescherming. Commencement (Art. IV): 19 June 2026, or the day after the Staatsblad is issued if that is later than 18 June 2026. The Staatsblad was issued on 24 June 2026, so the Act entered into force on 25 June 2026. Art. II onderdeel C also amends art. 6:230m lid 1, onderdeel h (pre-contract information on the availability and place of the function).
Not adopted. Current vehicle is government draft UC169, 'projekt ustawy o zmianie ustawy o prawach konsumenta oraz ustawy o konsumenckiej pożyczce lombardowej'. The official government work list names MFiG (Ministerstwo Finansów i Gospodarki) as responsible and plans Council of Ministers adoption in Q1 2027. It is on RCL as project 12414453 and was at public consultation in September 2026.
No Portuguese act transposing Art. 11a CRD (Directive (EU) 2023/2673) found as of 2026-09-25, and EUR-Lex/Cellar NIM data lists no Portuguese national measure for 2023/2673. Current regime: Decreto-Lei n.º 24/2014, de 14 de fevereiro (distance and off-premises contracts), as amended; its fifth amendment is Lei n.º 10/2023, de 3 de março.
retrageți-vă din contract aicias written in the national law
Show reference and sources: Romania
Ordonanța de urgență a Guvernului nr. 18/2026 of 19 March 2026 (Monitorul Oficial, Partea I nr. 236 din 26 martie 2026). Art. II pct. 13 inserts art. 11^1 into OUG nr. 34/2014 (withdrawal from online distance contracts). Art. II pct. 8 amends art. 6 alin. (1) lit. h) (information on the 'existenţa şi amplasarea funcţiei de retragere').
odstúpiť od zmluvy tuas written in the national law
Show reference and sources: Slovakia
§ 20a of Act No. 108/2024 Z. z. on consumer protection (zákon o ochrane spotrebiteľa a o zmene a doplnení niektorých zákonov). Inserted by Čl. III bod 6 of Act No. 311/2025 Z. z. (zákon z 21. októbra 2025 o ochrane spotrebiteľa pri finančných službách na diaľku a o zmene a doplnení niektorých zákonov; LP/2024/638).
kliknite tukaj za odstop od pogodbeas written in the draft law
Show reference and sources: Slovenia
Predlog Zakona o spremembah in dopolnitvah Zakona o varstvu potrošnikov (ZVPot-1A), nujni postopek, EVA 2026-2190-0017 (formerly EVA 2024-2180-0033), PIS ID ZAKO9627, submitted by Ministrstvo za gospodarstvo, delo in šport (MGDŠ). Bill Art. 25 adds a new Art. 138.a ('funkcija za odstop od pogodb, sklenjenih na daljavo prek spletnega vmesnika') to ZVPot-1 (Uradni list RS, št. 130/22).
desistir del contrato aquías written in the draft law
Show reference and sources: Spain
Not yet transposed. Draft only: the Anteproyecto de Ley de contratos de crédito al consumo (MINECO, Presidencia and Derechos Sociales/Consumo), approved in first reading by the Consejo de Ministros on 7 Jan 2026, with public hearing until 30 Jan 2026. Its Disposición final tercera, apartado Cinco, would insert a new art. 106 bis ('Ejercicio del derecho de desistimiento en los contratos a distancia celebrados mediante una interfaz en línea') into the TRLGDCU (Real Decreto Legislativo 1/2007, BOE-A-2007-20555). Apartado Cuatro would amend art. 97.1.j). If adopted, the law enters into force 20 days after publication in the BOE (DF decimocuarta.1). As of 2026-09-29 the BOE consolidated TRLGDCU has not been amended (no art. 106 bis); the Congreso pages could not be read in the cross-check (HTTP 403), and the 2026-09-25 research found no Proyecto de Ley there.
Lag (2026:246) om ändring i lagen (2005:59) om distansavtal och avtal utanför affärslokaler (DAL). It adds 2 kap. 10 a § (withdrawal function for goods and non-financial services), 2 kap. 10 b § (breach of 10 a § sanctioned under marknadsföringslagen) and 3 kap. 14 § (the same function for financial services and instruments, sanctioned via 3 kap. 24 §).
It concerns contracts that consumers conclude at a distance through an online interface, such as a website or an app, and that come with a right of withdrawal. Whether and from when it applies to your shop depends on the law of the countries you sell to and on your contracts: check the table above and ask your lawyer.
Which wording must the button show?
The directive gives the wording in each EU language, and national laws may set their own. Where our registry has national wording, our country pages show it quoted, with its verification status and sources. Ask your lawyer which wording your shop must use.
What happens if a shop has no withdrawal function?
The consequences are set by national law and differ by country. Our country pages summarise the penalties recorded in our registry, with links to the sources.
Does the function replace my withdrawal information?
No. It is an additional way for consumers to withdraw. Your other information duties, such as the withdrawal information in your terms, remain.
Not legal advice
This page summarises the EU rule and our registry for general information. Clawzia is a technical tool and does not provide legal advice. For advice on your obligations, consult a qualified lawyer.
Add the withdrawal function to your shop
Clawzia shows the button with the wording from our registry, runs the two-step form, sends the confirmation email and keeps a verifiable record of every withdrawal.